Shipping & Returns

Shipping

All items ship on or after June 25th 2020.

International Orders

Additional import tax may be charged on items valued over $25 when delivering outside of the US. Customs may also hold your order, which could result in longer than estimated shipping times. International delivery times can take up to 21 business days or longer depending on location. If after 30 days your package still has yet to arrive, please call your local post office and email us with your order number and details. Bear in mind your order may be kept at your nearest post office. The customer is responsible for all import duty and tariff charges that may be applied to international orders.

Returns

You can return a product for up to 30 days from the date of purchase. After 30 days from the purchase date, a refund cannot be offered. Your order date can be found in your email confirmation that was received upon initial purchase. To be eligible for a return, the item must be unworn and unwashed (free of any stains from makeup, deodorant, hair, or wear) and in original packaging.

Before you Process a Return:

All returns must be correctly processed through: support@PWR.Supply. PWR items sent to our distribution center without a return done through support@PWR.Supply will be discarded upon receipt. 
By issuing a return to PWR, you agree to the terms of the Return Policy. 
The return shipping costs are the customer’s responsibility. 
If the return does not meet the criteria above, the return will be rejected and discarded by PWR and a refund will not be issued. 
PWR will not send back rejected merchandise to the customer. 
If you are returning a “gift”, you will need the zip code to the shipping address and order number used to place the order. 
Original shipping fees are non-refundable. 
PWR does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. 

Damaged Items:

Damaged items must be reported/emailed within 3 days of receipt with photos attached to support@PWR.Supply. If not reported within 3 days, we will not issue replacements. PWR is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3-day window of receiving the item.

If you have received an incorrect item, please contact support@PWR.Supply within 3 days of receiving your order with a picture of the items and packing slip.

Non-Returnable Items:

Considered “final sale” and may not be returned for store credit or a refund.

Sale/Clearance items (AS INDICATED ON THE PRODUCT PAGE BEFORE PLACING YOUR ORDER) 
To Process a Return: Domestic and International Customers:

By processing a return you acknowledge and have read our entire Return Policy and understand the Terms.

Please email support@PWR.Supply to begin to process a return. Please include the order number, zip code to the shipping address, and which items you would like to return.

Exchanges:

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. By processing a return through our Customer Support and sending your items back, you will receive a refund once the return has been approved. is not responsible for the cost of shipping items back to our Distribution Center or the cost of shipping a new order once your return has been processed.

Reserved Rights Regarding Returns:

PWR reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing”. 
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity. 
PWR items sent to our distribution center without a return processed through support@PWR.Supply will be discarded upon receipt and will not be refunded. 
Similarly, PWR reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Refunds for Returns:

Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved, your refund will be processed and a credit will be applied to your original method of payment within 5-7 business days.

If you used store credit or a gift card to make a purchase and returned items from your order, you will be refunded back on the store credit/gift card. There will be no monetary exchange for returned or canceled orders made with a store credit or a gift card.